MAVEY Privacy Policy

Effective and last updated: 14 September 2026

MAVEY (“MAVEY”, “we”, “us” or “our”) provides and operates an adults-only dating and social discovery service. This policy explains how we collect, use, retain, disclose and protect information when you use the MAVEY app and related services.

1. Adults only

You must be at least 18 years old. We collect date of birth and use age-gating. Suspected underage accounts may be suspended or removed.

2. Information we collect

• Account data such as name, user ID, email, phone number, authentication provider and login/security records.
• Profile data such as date of birth, age, gender, dating preferences, photos, biography, city, work, education, interests and lifestyle details.
• Activity such as likes, passes, Super Likes, matches, profile views, blocks, reports and moderation history.
• Communications including messages, images, GIFs, voice messages, reactions, delivery/read state and associated metadata.
• Call information including participants, type, signalling, status and duration. Camera and microphone are used only with permission for selected features.
• Location, with permission, for distance/discovery and user-initiated SOS. SOS does not automatically contact emergency services.
• Up to three trusted contacts supplied for SOS functionality.
• Verification information such as profile photo, live selfie, face-match result and review status.
• Purchase and entitlement information from Google Play; we do not receive full card details.
• Device, app version, language, IP/network, push token, diagnostics, security and advertising information.

3. How we use information

We use information to authenticate users; provide profiles, discovery, matching, chat, calling, translation, notifications, verification, SOS, subscriptions, Boost and advertising; enforce age restrictions; process purchases; support users; improve reliability; prevent fraud, scams, spam, impersonation, harassment and illegal activity; moderate content; protect users; and comply with law and valid official requests. We do not sell private communications or personal information.

4. Communications and administrative review

MAVEY messages are not represented as end-to-end encrypted. Restricted authorised administrators may locate an account using identifiers such as username, name, user ID, phone, email, report or match and review relevant profiles, chats, images, GIFs, voice messages, verification records, reports and call/safety records when reasonably necessary for support, moderation, fraud or scam investigation, user safety, evidence preservation, security, rule enforcement or valid legal requests. Such access is not intended for personal curiosity, advertising or unrelated surveillance.

5. Sharing and service providers

Profile information and content you send are shared with the users you choose to interact with. We may use Google Firebase, Google Sign-In, Google Play, Google Mobile Ads, Cloudinary, Google ML Kit, mapping/location tools and calling/network providers to operate features. Providers process data under their own terms and applicable safeguards. We may disclose relevant data to comply with valid law, legal process or official requests, prevent serious harm or fraud, protect rights and safety, or complete a lawful business transfer.

6. Retention

We retain data only as reasonably necessary to operate and secure MAVEY, resolve disputes, prevent repeat abuse and meet legal obligations. Active account data is generally retained while the account exists. Reports, moderation actions, transaction records, fraud indicators and evidence linked to complaints or deleted accounts may be retained longer where necessary for safety, security or law. Current safety retention may preserve limited account identifiers and reported-chat evidence for up to 365 days. Backups may persist temporarily before deletion or overwrite.

7. Deletion and rights

You may delete your account in the app or follow our deletion instructions. Eligible data will be deleted or de-identified, except limited information lawfully retained for transactions, fraud prevention, bans, safety investigations, disputes or legal compliance. Subject to applicable law, you may request access, correction or deletion, withdraw consent, manage device permissions, or submit a grievance by emailing us.

8. Security and international processing

We use reasonable technical and organisational safeguards, restricted access and secure transmission. No system is completely secure. Our providers may process data outside your country subject to applicable legal safeguards.

9. Changes and contact

We may update this policy and will change the last-updated date. MAVEY is operated from India and seeks to comply with applicable privacy and information-technology law, including India’s Digital Personal Data Protection framework as applicable.

MAVEY Privacy Team
Email: mavey.support@gmail.com